ChildTrek Storefront Closure, Online Focus
Storefront Closure, Online Focus Update (check here for periodic updates)
What To Do With Your Loyalty Card - Convert to Online, Get Rewarded
January 6, 2012
Dear ChildTrek Storefront Customers,
After much reflection and council from my senior advisors, I’ve come to accept that the ChildTrek storefront cannot keep its doors open. I had hoped that the holiday sales would paint a different picture for 2012. However, the prolonged recession, dramatic increase in lease, the costs of repairing an antiquated heating system, and the effects of deep online discounting make it impossible for the ChildTrek storefront to be profitable.
Please know that the staff and I are deeply grateful for the opportunity to have served you, your family, your children, grandchildren, and all the special little people in your lives. We've seen many grow over the years and it has been our delight to be part of their early years in some way. We truly look forward to helping you every day and are thankful for your support. On my end, these four years have been among the most fulfilling endeavors of my professional life.
ChildTrek's New Chapter
Many of you may know that ChildTrek began as an online store in 2007. It now refocuses as the new economy becomes more competitive and demands greater agility. As such, I remain committed by ChildTrek's founding principles: to be deeply customer-centric and to offer the best and safest toys that honor a child's positive development.
Please extend ChildTrek your patience as it recalibrates to new conditions. Rest assured that we are still in the community and will find ways to connect with you again.
STOREFRONT CLOSURE (Updated 1/13/12)
The Tacoma storefront is now closed. Thank you very much for your support. We will truly miss personally serving you. We hope you continue to honor us with your business by becoming an online customer.
If you have a storefront Loyalty Card holder, please follow the directions below to convert your storefront rewards to online points, redeemable towards future purchases.
Pass Us On. Please help ChildTrek grow by sharing us with others and asking them to join us online. A good place to start is to sign up for the newsletter, where subscribers get savings coupons, new arrival notices, and other updates.
Sign up to get subscriber-only coupons, limited-time specials, and other updates.
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Join ChildTrek on Facebook, and get fan-only promotions!
Thank you again. We hope to serve you again very soon.
What To Do With Your Loyalty Rewards Card
Create a ChildTrek Loyalty Rewards account where leaves can be converted into online points (1 leaf = 25 points). These points are redeemable towards future online purchases (25 points = $1). Those who convert by January 31, 2012 will also receive an additional 250 points. Learn more about Loyalty Rewards.
How to Convert In Store Leaves Into Online Points
- Create an online account.
- Forward a digital image of the leaves on your card to customercare@childtrek by January 31. 2012 using the email you used to create the account.
- ChildTrek will deposit 25 points for each leaf on your card plus 250 points by February 10, 2012. Remember, first create an online account.
Benefits of Shopping at ChildTrek.com
- User-friendly shopping experience, backed by good old-fashion customer service.
- Robust selection of high-quality, non-toxic, educational toys.
- Full product information.
- Newsletter subscribers receive sales notices, coupon codes, updates.
- Delivery in 2 business days to most of WA and OR.
- Same phone number, 800-406-8735 or 253-534-8825, M - F (10 am - 5 am).
Purchased In Store Gift Certificates?
Most ChildTrek Gift Certificates purchased in store are also redeemable online. If you are unsure, please contact us with the gift code and we will ensure activation as well as forward you or your recipient a courtesy FREE shipping code.
On behalf of the ChildTrek team, thank you very much for your support. It has been our great pleasure to serve you. We hope to continue our relationship through ChildTrek.com and other community events.
Here's to wishing you and your family a happy, healthy, and prosperous 2012.