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Shipping & Handling

Shipping Options and FAQ
 

Shipping Options in United States
Shipping to APO/FPO - US Military Bases
Shipping to Alaska, Hawaii & International Destinations
Cancelling an Order After it Ships
Non-Shipping & Limited-Shipping Days
Shipping Rates Table
* HOLIDAY SHIPPING GUIDELINES
* When Estimated Delivery Begins
Oversized Shipping Rates
Incorrect Delivery Address Surcharge
Estimated Delivery Schedule



Shipping Options in the United States

ChildTrek ships most non-oversized orders via Economy Ground (5 - 10 business days), FedEx Ground (3 - 5 business days), USPS Priority (2-3 business days, insured), or FedEx Express (2-day and overnight; note cut-off times below). No Saturday FedEx Express shipments. Orders placed on the weekend are shipped promptly the following Monday. Non-express orders are processed within 24 business hours. Express orders by cut-off times are shipped same day.

Orders may take longer to arrive due to inclement weather or to reach remote rural areas. FedEx does not deliver to PO Boxes. USPS will delivery to PO boxes.

Click here for shipping rates.


Shipping to APO/FPO - US Military Bases

Shipping to US military bases. ChildTrek ships to US military bases in the Americas, Europe and in the Pacific via USPS Priority Mail. As with other purchases, your order is processed within 1 business day. Then it takes 2 - 4 business days to arrive to the bases. Once there, the military delivery system and delivery schedule takes over. Please make sure that your address is correct for timely delivery. Please go through checkout for shipping rates.


Shipping to Alaska, Hawaii & International Destinations

ChildTrek ships via USPS to Alaska and Hawaii. Please go through checkout for shipping rates.

ChildTrek does not ship to international destinations at this time due to customs and processing issues beyond our control.


Cancelling an Order After it Ships

Shipped orders cannot be cancelled. ChildTrek ships orders within 24 hours, often much sooner. Once an order is shipped, it cannot be cancelled since it is no loner in our possession.

To cancel ordes before it ships. If you wish to cancel your order, please contact us within 2 hours after placing an order (though we cannot guarantee that it has not been shipped). If it has not shipped, the order is simply voided at no cost to you. If it has shipped, then our Returns / Exchange Policy is in effect.


Non-Shipping & Limited-Shipping Days

The table below shows the days when there are no shipping or when shipping is limited. ChildTrek reserves the right to update this schedule from time to time. Please note updated notices at homepage.

 

2013 Non-Shipping Days
(Unless noted at homepage)
Holiday / Evemt Shipping Service
January 1 New Year's Day None
Monday, February 18 Washington's Birthday None
Monday, May 27 Memorial Day None
Thursday, July 4
Independence Day None
June 21 - July 8 ChildTrek Staff Summer Retreat 5 - 10 Business Day Delivery Only
Monday, September 2 Labor Day None
Thursday, November 28 Thanksgiving Day None
September 21 - 27 ChildTrek Inventory Count 5 - 10 Business Day Delivery Only
Wednesday, December 25 Christmas Day None
Thursday, December 26 Day After Christmas None
 


Shipping & Handling Rates Table

Shipping options to meet your schedule. Orders are shipped within 1 -2 business day of purchase, unless otherwise noted. Most orders are shipped same business day if submitted before 1 pm, PST. Please add 1 day to the number of estimated shipment days below to account for when the order was placed and when the order is in transit.

The delivery schedule are estimates. Once the packages are handed off to the shipper (FedEx, UPS, USPS, etc), it is beyond's ChildTrek's control.

Note: Your order may ship via a faster shipping method solely at our discretion. In any case, this will not be at an additional cost to you.

Promotional FREE & Reduced Shipping Offers. During FREE & Reduced Shipping promotional periods, regular-sized orders ships to the 48 contiguous US only. Oversized items, special orders, AFO/FPO, Hawaii, Alaska, protectorate destinations, and items that ship directly from manufacturers are excluded from this offer. 

Free & reduced shipping levels are calculated after discounts and before taxes, if any. Such calculations may be automatically generated at checkout or after a valid coupon code is applied. To receive Subscriber-Only Coupons, please join our mailing list.


Shipping Service Options Ships To
Estimated Delivery Schedule
Rates
Economy Shipping 48 Continental US 6 - 10
business days
Starts at $6.36
(up to 8 lbs only)
Regular Ground 48 Continental US 3 - 5
business days
Go to checkout for rates. (regular-sized items only)
USPS Priority
(order by 11 AM PST, M-F)
Limited Saturday delivery.
 
50 US
APO/FPO
2 - 3
business days
Go to checkout for rates.
FedEx 3-Day
(order by 11 AM PST, M-F)
No Saturday delivery.
50 US
3 business days
(money back guarantee)
Go to checkout for rates.
FedEx 2-Day
(order by 11 AM PST, M-F)
No Saturday delivery.
50 US
2 business days
(money back guarantee)
Go to checkout for rates.
FedEx Overnight
(order by 9 AM PST, M-F)
No Saturday delivery.
50 US
1 business day
(money back guarantee)
Go to checkout for rates.
 


Holiday Shipping Guidelines

FedEx Ground (3 - 5 Business Day Delivery)SHOP EARLY. Shop at least 10 business days before the official holiday celebration. Although the vast majority of packages will arrive on their estimated delivery dates, significant shipping volume increases, possible inclement weather, and other unpredictable issues can result in delayed arrivals. 

Also, we highly recommend FedEx Ground shipping (3 - 5 business days, M-F) for holiday gift delivery. This option is faster, more predictable, and has better tracking options than Economy Shipping (6 - 10 business days, M-F). Tracking information is necessary to locate packages efficiently; nearly impossible to find one at all without it.

 

HOLIDAY SHIPPING GUIDELINES
(All shipping days are business days, M-F)
 
Hanukkah - Thursday, Dec. 5
For Delivery by Dec. 4
Hannukah Holiday Shipping Guidelines    
Economy Shipping (6 - 10 days, order by 1 pm, PST) Nov. 22
FedEx Ground (3 - 5 days, order by 1 pm, PST) Nov. 28
USPS Priority (2 - 3 days, order by 12 noon, PST) Dec. 2
FedEx 3-Day (3 days, order by 12 noon, PST) Dec. 2
FedEx 2-Day (2 days, order by 12 noon, PST) Dec. 2
FedEx Overnight (1 day, order by 12 noon, PST) Dec. 3
 
Christmas - Wednesday, Dec. 25
For Delivery by Dec. 24
Christmas Holiday Shipping Guidelines    
Economy Shipping (6 - 10 days, order by 1 pm, PST) Dec. 10
FedEx Ground (3 - 5 days, order by 3 pm, PST)
Dec. 16 to Eastern States
Dec. 17 to Central States
Dec. 18 to Western States
USPS Priority (2 - 3 days, order by 2 pm, PST) Dec. 20
FedEx 3-Day (3 days, order by 2 pm, PST) Dec. 20
FedEx 2-Day (2 days, order by 2 pm, PST) Dec. 22
FedEx Overnight (1 day, order by 2 pm, PST) Dec. 23
 
Shop early for the best shipping options. The above guidelines are based on FedEx and USPS schedules. Only the FedEx Express services (3-Day, 2-Day and Overnight) have money-back guarantees. If your order is within 10 business days of the actual holiday, ChildTrek highly recommends that you choose FedEx Ground or faster. These shipping methods are far more reliable than Economy Shipping and provide better tracking options.
 
Unpredictable weather conditions can cause delays. When it comes to mother nature, your best defense is a good offense: Shop Early. ChildTrek does it very best to ship your order within 1 business day. Your package may arrive sooner depending on destinations. Check map. However, packages may take longer to deliver during inclement weather and to remote or rural areas.
 
 

How Delivery Time Is Calculated

The day an order is placed does not count in the calculation of estimated delivery. That is, the first business day to count is the business day after you place your order. For example, if you order on Friday, the clock starts ticking on the following Monday. This is an industry-wide norm. Please refer to the map below for estimated transit times.

Oversized Shipping Rates

Oversized items like classroom furniture and playground equipment are shipped via major freight carriers. Oversized shipment rates apply. Please call, 800-406-8735, or contact us for shipping rate estimates.


Incorrect Delivery Address Surcharge

ChildTrek does its very best to ship your packages correctly in a timely manner. However, we cannot be responsible for incorrect addresses. Please ensure that a correct and deliverable address is entered for shipment. Should an incorrect address result in being re-routed to ChildTrek, a $10 fee will be charged to the billing party.


Estimated Delivery Schedule

Below illustrates the estimated business days for Regular Ground delivery. USPS Priority Mail takes approximately 2 - 3 business days anywhere in the 50 states. However, it may take longer to deliver during inclement weather and to remote or rural areas. Please be sure to add one (1) business day to your calculation to account for the day you place an order. For example, an order would take a total of four (4) business days (1 business day for order placement + 3 business days of actual transit) to arrive to a Los Angeles, CA address.

Estimated delivery via FedEx Ground

Note: Please be sure to add one (1) business day to the above to account for the day you place an order. Orders are shipped within 1 - 2 business days after placement, unless otherwise noted.

 

 

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