Customer Service

Click here to go directly to customer service topic areas.

Click here for 2008 Holiday Delivery Deadlines.

High-Quality, Safe and Natural Toys

ChildTrek specializes in safe, natural and educational toys at competitive prices. The toys are made of natural materials like wood, cotton and wool; stained with non-toxic and child-safe water-based paints, dyes and oils; painted with lead-free paint; polished with beeswax; or unfinished to retain their natural beauty. These toys are non-violent to children and planet. ChildTrek believes these go hand in hand.

ChildTrek carefully selects toys using objective criteria to ensure product safety and quality. We believe this is far better than relying solely on the location of production facilities. If the toy manufacturer does not meet our criteria, we will simply not offer their toys at ChildTrek.

ChildTrek is pleased to inform you that none of the toys at ChildTrek are being recalled.

High-Quality Customer Service

ChildTrek is committed to giving you consistently high-quality, personalized customer service. If you need a Customer Care Representative to help you through the order process or if you need more information about any of the toys, please contact us via email. We will do our best to respond to you within 1 business day. You may also give us a call at 800-406-8735 or 253-534-8825. Both lines are toll-free. Our Customer Care Representatives are available 10-5, M-F, PST.

ChildTrek Storefront in Tacoma, Washington: Location & Hours of Operation

ChildTrek's flagship store is in Tacoma, Washington's historic Freighthouse Square - two blocks from the Tacoma Dome. We are located right by the Sound Transit Ticket Terminals and across the food court. Below are the address and hours of operation. We look forward to meeting you soon!

ChildTrek
430 East 25th Street, Suite #3
Freighthouse Square
Tacoma, WA 98421

Storefront Hours
Monday - Saturday: 10 am - 7 pm
Sunday: 12 noon - 5 pm

How to Contact Us

You may contact us via the following ways:

• Via email
• Toll-Free: 1-253-534-8825 or 1-800-406-8735. Both lines are toll-free. Our Customer Care Department is open from 9 - 5 PM (PST), Monday through Friday. Toll-Free Fax: 253-534-8826.

You may also send us correspondence to the following address:

ChildTrek Customer Care Department
430 East 25th Street, Suite #3
Freighthouse Square
Tacoma, WA 98421

Spread the Word

ChildTrek is built on a business model to serve the best interests of families in a vibrant and prosperous world. We hope that after what you see here, you will reward us with your business and tell all your family and friends about ChildTrek. We truly appreciate your help in spreading the word.

Customer Service Topic Areas

For more information, please click on one of the following topic areas.

Thank you for shopping at ChildTrek.