Customer Service

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*Tacoma store address, directions, and store hours.
Click here for Family and Friends Referral Contest details.

High-Quality, Safe and Natural Toys

ChildTrek specializes in safe, natural and educational toys at competitive prices. The toys are made of natural materials like wood, cotton and wool; stained with non-toxic and child-safe water-based paints, dyes and oils; painted with lead-free paint; polished with beeswax; or unfinished to retain their natural beauty. These toys are non-violent to children and planet. ChildTrek believes these go hand in hand.

ChildTrek carefully selects toys using objective criteria to ensure product safety and quality. We believe this is far better than relying solely on the location of production facilities. If the toy manufacturer does not meet our criteria, we will simply not offer their toys at ChildTrek.

ChildTrek is pleased to inform you that none of the toys at ChildTrek are being recalled.

High-Quality Customer Service

ChildTrek is committed to giving you consistently high-quality, personalized customer service. If you need a Customer Care Representative to help you through the order process or if you need more information about any of the toys, please contact us via email. We will do our best to respond to you within 1 business day. You may also give us a call at 800-406-8735 or 253-534-8825. Both lines are toll-free. Our Customer Care Representatives are available 10-5, M-F, PST.

ChildTrek Storefront in Tacoma, Washington: Location, Directions, Hours

ChildTrek's flagship store is in North Tacoma, Washington in Westgate South on the way to the Point Defiance Zoo. Below are the address and hours of operation. We look forward to meeting you soon!

ChildTrek Tacoma’s New Address and Directions

New store is in Westgate South, corner of North 26th & Pearl - on the way to the Point Defiance Zoo.

ChildTrek LLC
5738 N 26th St., #2
Tacoma, WA 98407

253-534-8825 or 800-406-8735

Storefront Regular Hours
Monday - Saturday: 10 am - 6 pm
Sunday: 12 noon - 4 pm

ChildTrek closes at 2 pm on the eves of Thanskgiving, Christmas, and New Year, as well as July 3. We are closed on Thanksgiving, Christmas, Jan. 1, and July 4. We may close early from time to time due to staff retreats, inclement weather, and other unforeseen circumstances.

ChildTrek reserves the right to change business hours at any time. Please check here for store hour updates.

Directions
From I-5 South or North

• Head West on Highway 16 towards Bremerton
• Exit #3 – Ruston / 6th Avenue  (Point Defiance Zoo Exit)
• At ramp light, head straight across 6th Avenue and onto Bantz connector
• Right onto Pearl
• Right into Westgate South complex; or
• Right onto 26th, then right into Westgate South complex
• ChildTrek corner store across Albertson's, Starbucks, and El Toro Restaurant

How to Contact Us

You may contact us via the following ways:

• Via email
• Toll-Free: 1-253-534-8825 or 1-800-406-8735. Both lines are toll-free. Our Customer Care Department is open from 10 - 5 PM (PST), Monday through Friday. Toll-Free Fax: 253-534-8826. 

You may also send us correspondence to the following address:

ChildTrek LLC
5738 N 26th St., #2
Tacoma, WA 98407

253-534-8825 or 800-406-8735

Spread the Word

ChildTrek is built on a business model to serve the best interests of families in a vibrant and prosperous world. We hope that after what you see here, you will reward us with your business and tell all your family and friends about ChildTrek. We truly appreciate your help in spreading the word.

Customer Service Topic Areas

For more information, please click on one of the following topic areas.

Thank you for shopping at ChildTrek.